Shipping policy

 

📦 Shipping Policy

Nafisa Designs

At Nafisa Designs, each piece of jewellery is handled with care, precision, and intention. Please read our shipping policy carefully to understand how and when your order will be delivered.

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🌍 Shipping Destinations

We ship to the United Kingdom and worldwide.
Currently, there are no restricted countries.

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⏳ Order Processing Time

Ready-to-Ship Jewellery

• Orders are processed and dispatched within 24 to 48 hours.

• Orders may be dispatched on weekends as well.

Bespoke & Personalised Jewellery

• Processing time for bespoke jewellery varies from order to order.

• Timelines depend on:

  • Design complexity

  • Quantity ordered

  • Customer requirements

  • Delivery location

• All bespoke orders are discussed individually with the customer before confirmation.

• Dispatch timelines will be communicated clearly during this process.

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🚚 Shipping Methods & Couriers

• Royal Mail is our preferred courier for most orders.

• FedEx, DPD, or DHL may be used:

  • In special cases, or

  • If specifically requested by the customer

• Additional charges may apply based on the courier’s official price list.

We offer:

• Standard Shipping (default)

• Express Shipping (on customer request)

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💰 Shipping Charges

United Kingdom

• Free standard shipping on orders over £90

• Orders below £90 are charged at standard Royal Mail rates

• Express shipping is available on request and charged accordingly

International Orders

• Shipping charges are calculated based on:

  • Destination country

  • Package weight

  • Selected courier

• Costs will be displayed at checkout or communicated before dispatch

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📍 Order Tracking & Notifications

• All orders include tracking

• Customers receive:

  • Email confirmation for all orders

  • WhatsApp updates if a WhatsApp number is provided

  • Otherwise, updates are sent via email only

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🌐 Customs, Duties & Taxes (International Orders)

• Customs duties, import taxes, or local charges are the responsibility of the customer

• Nafisa Designs is not responsible for delays caused by customs clearance processes

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📦 Delays, Lost or Damaged Parcels

Delays

• Delivery times are estimates provided by courier companies

• While the courier is responsible for transit delays, we will assist customers in following up where possible

Lost Parcels

• Handled on a case-by-case basis

• Resolution may include replacement or refund, depending on circumstances

Damaged Parcels

• Please contact us immediately with photos so we can assist you with the courier claim process

Insurance is applied on a case-by-case basis, depending on the order value and shipping method.

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🔐 Secure Delivery & Signatures

• Signature is required for high-value jewellery orders

• Signature may be waived only at the customer’s request

• Parcels may be left in a safe place only if the customer explicitly requests this

• Nafisa Designs is not liable for parcels marked as delivered under customer-approved instructions

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📞 Contact Us

For any shipping-related questions or concerns, please contact us:

• Email: info@nafisadesigns.com

• WhatsApp: +44 7878 581702

• Or via the Contact Page on our website