Yes, you can contact us directly on call or WhatsApp +447878581702 for personalised guidance before making a purchase. Email or direct message through Contact form are also great options to contact us.

Nafisa Designs combine bespoke design, natural gemstones, and personalised service. Many of our pieces are custom-made, giving you jewellery that is truly one of a kind.

Our jewellery is crafted using natural gemstones and highest quality Silver or Gold, unlike mass-produced alternatives. Each piece is designed for elegance, authenticity, beauty, and life-long value.

Q: How should I care for my jewellery?

• Avoid water and chemicals
  
• Store in a dry place
  
• Clean gently with a soft cloth

Q: Does the jewellery come in a box?

A: Yes, all our jewellery comes in premium packaging, perfect for gifting.

Q: Can I send jewellery as a gift?

A: Yes, we can ship directly to the recipient. You may also request a personalised message.

Q: How can I contact you?

A: You can reach us via WhatsApp or through our website contact form for quick assistance.

Q: Do you offer live shopping or consultations?

A: Yes, we regularly host live sessions where you can view jewellery and purchase in real time.

Q: How do I know my ring size?

A: You can refer to our ring size guide or contact us for assistance.

Q: Can rings be resized?

A: Some designs can be resized. Please contact us to check your specific piece. You can also write instruction on the order note during purchase.

Q: Do you accept returns?

A: We accept returns on ready-made jewellery within 7 days of delivery.

Q: Are custom items refundable?

A: Custom and personalised pieces are non-refundable as they are made specifically for you.

Q: What if my item arrives damaged?

A: Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Q: What payment methods do you accept?

A: We accept all major debit/credit cards and secure online payments via our website.

Q: Is it safe to order from your website?

A: Yes, our website uses secure encryption to protect your payment information.

Q: Do you offer worldwide shipping?

A: Yes, we offer free worldwide shipping on all orders.

Q: How long does delivery take?

• UK: 2–4 working days
  
• International: 5–10 working days
  

Custom orders may take longer due to production time.

Q: Will I receive tracking information?

A: Yes, tracking details will be shared once your order is dispatched.

Q: Do I have to pay customs or import duties?

A: International orders may be subject to customs fees depending on your country. These charges are the buyer’s responsibility.

Q: Can I customise my jewellery?

A: Absolutely. We specialise in bespoke jewellery. You can customise names, gemstones, designs, and metal type.

Q: How long does custom jewellery take?

A: Custom orders typically take 10–21 working days depending on the design.

Q: Can I see the design before it is made?

A: Yes. We provide a sketch design preview for approval before production begins.

Q: Can I make changes after approving the design?

A: Once approved, changes are usually not possible. Please review carefully before confirming.

Q: Are your gemstones natural or synthetic?

A: All our gemstones are 100% natural unless clearly stated otherwise. We carefully source each stone for its quality, beauty, and uniqueness.

Q: Is your jewellery real silver or gold?

A: Yes. We use high-quality sterling silver (925) and solid gold options. Each piece is crafted to meet fine jewellery standards.

Q: Will the jewellery tarnish or fade?

A: Our jewellery is made with premium materials, but like all fine jewellery, proper care is essential. Avoid water, perfumes, and chemicals to maintain its shine.

Q: Are your pieces handmade?

A: Yes, most of our jewellery is handcrafted or finished by skilled artisans, making each piece unique.

There are several reasons why you receive an error message when paying by credit card.
Please find below the solutions:

• Try to check all data and numbers again before sending them. The account holder's details must exactly match the information on the credit card. 
• Your credit card is probably not activated for abroad payments. Please contact your bank to activate this additional option. 
• You can place a new order choosing a different payment method.
  Other secure payment methods are:
  - PayPal is one of the safest payment methods because you do not have to enter any financial data while shopping; 
  - Amazon Pay gives you the opportunity to pay on external websites with the log in of your Amazon account;
  - Apple Pay and Google Pay, depending on the device (Android or Apple) you can download the app and order safely . 

We kindly remind you that you can make your purchases on our website via Trusted Shops.
This gives you the possibility to protect your purchases up to € 20.000.
More information is available here: https://www.casa39.com/buyer-protection